Getting beyond a joke

[#1]

Hi Jon, just to let you know Openreach are still investigating if the issue is due to you having an "exchange line" i.e not routed via a cabinet or if it's just that the records are incorrect, I'm expecting another update in the next day or two so I shall keep you posted.

[#2]

Adam,

Nearly 2 months for BT Openreach to get an act together - can this be escalated to the DSO please?

[#3]

Hi @Townman, this isn't a case we could raise straight to DSO but I'm pushing on through the right escalation channels within Openreach so we can get it sorted out.

[#4]

@jonmcghee 

You might care to write direct to the CEO of BT Openreach and ask him why is it taking his organisation such a significant amount of time to deliver the simplest of tasks.  Confirming how your circuit is routed and what needs to be done to route the circuit through a green cabinet if found to be an EO circuit is not exactly rocket science!

Sadly as Adam infers, this cannot be escalated straight BTOR's DSO by Plusnet (BT OR impose restrictions on ISPs over what can and cannot be escalated and when).  Fortunately, such "you cannot do rules" do not apply to Joe Public.  I have escalated BT OR inaction to their CEO (and to BT Group CEO) on (not) supplying a new line (took over 3 months) ... BTOR still dragged their feet, but the case did get escalated and Plusnet got better responses from the case handler.

At time BTOR appear to not have the slightest care about the reputational damage they do to their customer (your supplier) ... they must think that they are still the unresponsive nationalised GPO where not supplying a service quicker than 90 days was an acceptable service level.

[#5]

@Townman In this day and age, I'm truly  amazed that any organisation can behave in this manner. Have they raised all the GPO Telephones ex-staff from the grave?

[#6]

And so it continues... 

Adam has been keeping us updated and doing as much as he can to push this. Its management of OR that is causing the problems.

Last time we had the local boy out to sort the phone line he knew exactly what was going on and what was needed to do to sort it out but needed the go ahead from up high.

The "green box" we should be routed through is about 1/4 of a mile from us and for some unknown reason there is 2 cables pass by its location one was routed through the box and the other one was not (and you can guess which one we are....) so work orders and permits etc need to be organised for them to do the work to route our cable through the box. 

So it is the management side of OR that is causing the problems not the workers they are happy to do the work once they get the go ahead.

[#7]

Hi @jonmcghee

I'm picking this up on Adam's behalf as he currently isn't in the office. Unfortunately, I can't see any further update but Adam is back in on the 27th and he'll chase this up with you then

[#8]

Funny after months of waiting they conected us up with ADSL line and funny still no compensation after months of it not conected. and they have almost dubbled the price we paying a month. will never bother with this shower again once contract ends we off.