Getting beyond a joke
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Getting beyond a joke
- « Previous
- Next »
Re: Getting beyond a joke
14-12-2022 11:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jon, just to let you know Openreach are still investigating if the issue is due to you having an "exchange line" i.e not routed via a cabinet or if it's just that the records are incorrect, I'm expecting another update in the next day or two so I shall keep you posted.
Re: Getting beyond a joke
14-12-2022 12:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nearly 2 months for BT Openreach to get an act together - can this be escalated to the DSO please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Getting beyond a joke
14-12-2022 2:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Townman, this isn't a case we could raise straight to DSO but I'm pushing on through the right escalation channels within Openreach so we can get it sorted out.
Re: Getting beyond a joke
15-12-2022 12:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You might care to write direct to the CEO of BT Openreach and ask him why is it taking his organisation such a significant amount of time to deliver the simplest of tasks. Confirming how your circuit is routed and what needs to be done to route the circuit through a green cabinet if found to be an EO circuit is not exactly rocket science!
Sadly as Adam infers, this cannot be escalated straight BTOR's DSO by Plusnet (BT OR impose restrictions on ISPs over what can and cannot be escalated and when). Fortunately, such "you cannot do rules" do not apply to Joe Public. I have escalated BT OR inaction to their CEO (and to BT Group CEO) on (not) supplying a new line (took over 3 months) ... BTOR still dragged their feet, but the case did get escalated and Plusnet got better responses from the case handler.
At time BTOR appear to not have the slightest care about the reputational damage they do to their customer (your supplier) ... they must think that they are still the unresponsive nationalised GPO where not supplying a service quicker than 90 days was an acceptable service level.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Getting beyond a joke
15-12-2022 7:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Townman In this day and age, I'm truly amazed that any organisation can behave in this manner. Have they raised all the GPO Telephones ex-staff from the grave?
Re: Getting beyond a joke
15-12-2022 9:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And so it continues...
Adam has been keeping us updated and doing as much as he can to push this. Its management of OR that is causing the problems.
Last time we had the local boy out to sort the phone line he knew exactly what was going on and what was needed to do to sort it out but needed the go ahead from up high.
The "green box" we should be routed through is about 1/4 of a mile from us and for some unknown reason there is 2 cables pass by its location one was routed through the box and the other one was not (and you can guess which one we are....) so work orders and permits etc need to be organised for them to do the work to route our cable through the box.
So it is the management side of OR that is causing the problems not the workers they are happy to do the work once they get the go ahead.
Re: Getting beyond a joke
24-12-2022 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jonmcghee
I'm picking this up on Adam's behalf as he currently isn't in the office. Unfortunately, I can't see any further update but Adam is back in on the 27th and he'll chase this up with you then
Re: Getting beyond a joke
25-04-2023 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Funny after months of waiting they conected us up with ADSL line and funny still no compensation after months of it not conected. and they have almost dubbled the price we paying a month. will never bother with this shower again once contract ends we off.
- « Previous
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page