Go Live Today

[#1]

So today is my go live date, I've connected the router, but have had no confirmation my service is activated, router is up and running, but my downstream connection is 19.804mbps, and upstream is 1.095mbps, when I've subscribed to fibre 74

Noise margin: 10.5/9.0
Line attenuation: 6.5/9.5
Signal Attenuation: 6.2/11.3
VPI/VCI: 0/38
Modulation: G.992.5(ADSL2+)

[#2]

Is this a brand new connection? From that information, you are connected on ADSL, not FTTC.

[#3]

Yes it's a new connection on my part 

[#4]

[#5]

And you are connected on ADSL2, not FTTC. I would suggest you contact Plusnet and ask them why.

[#6]

Should I wait until tomorrow due to the go live date being today, and just see if it resolves itself

[#7]

Your choice, but if it is a brand-new connection, the evidence here suggests that the connection has been wrongly provisioned - there is no way a 'brand-new' FTTC connection should show as ADSL2.

[#8]

Given it is a bank holiday it would be very unusual if you were to go live today.

It would be worth looking in the member centre to see if any tickets show more info.

No harm in ringing PN, you should get more detail than you can get on here until a staff member replies, if any are around today.

[#9]

On the phone right now and they're claiming it could be resolved and time up until tonight? 🤔

[#10]

They confirmed today is my go live date, its not a bank holiday in Scotland, so that rules out the bank holiday theory, I guess its just the waiting game now 

[#11]

Sounds like someone fouled-up the provision. Let us know if you get the proper connection tomorrow.

[#12]

@ghamilton123  if you login to the Plusnet "Member Centre" via this link - Broadband ,

what does it say under "Your broadband service" ?,  as that shows what they think you have been provisioned with.

.

[#13]

Sounds more like Openreach have not been out to the cabinet yet to connect your line.

[#14]

This is what its showing 

[#15]

If they haven't been to the cabinet yet I shouldn't be receiving any service?