Haven’t received gift card

[#1]

My router went live on the 1/03/2024 and I should have received and email about an £80 gift card I’m entitled to which should have been sent within 10 days. It is now the 13/03/2024 and I haven’t received any email. I have been checking both my main and spam inbox regularly.

Please can this be sorted out

[#2]

@Mmb123 - Cheers for joining us and I'm sorry you didn't get the email. Can you reply to the PM with your username please and I'll look at what's what. Cheers

[#3]

Hi I’m still awaiting an update

[#4]

Hi @Mmb123 We just need a message from you with your username.

Please reply back to the message James sent over on the 15th and that will reach me too.

Adam

[#5]

I did message back with my username, i sent it over again earlier just incase, but I did reply with it on the 15th

[#6]

Hi @Mmb123 

I've checked and still can't see any messages from you. 

Please send one to me directly and I'll be able to help. 

[#7]

I have emailed over, but I’ll add my username here too just incase. <Redacted>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#8]

Ah, emails from us are notifications only so that won't have reached anyone. 

I've saved the username, can you edit your post to remove it please? It's not safe to give that in public.

Adam