Home phone order cancelled

[#1]

Hi there,

I was sent an email on Friday saying my 'Home Phone order has now been cancelled'. I got in touch over the phone and got told it was a problem from Openreach and that I should receive an email by Saturday 12pm, in regards to this. 

I got an email on Saturday stating that 'your broadband order is now being processed' and I got a text informing me when. However, I logged into the Plusnet member centre and checked my Account Summary which shows that the Broadband is Pending, but the Unlimited UK & Mobile Calls status is 'unconfigured'. I cannot even check the order status.

My activation date is the 31st of March. I have been a Plusnet customer before for 18 months and re-registered as a New Customer few days after I was unhappy with my current provider. I have had the same landline number, there have been no changes so I don't know why they seem to have a problem.

I'd be grateful if someone can get in touch, as it's not always possible to get in touch on a working weekday.

Thank you!

[#2]

Thanks for getting in touch @asmamg28 and I am really sorry for the confusion caused.

I have checked the orders and I can confirm that they are very much in place and will activate on the date provided.

The account side of things just needed updating to reflect these orders and I have done this for you. You should not have any issues moving forward with this.

Please get back to me if you need any further help.