This is a very dynamic space. I do not KNOW but from my limited experience and some of the comments from staff I suspect that where FTTP is available less than clear conditions are arising.
Where an existing WORKING line is being taken over like for like can be supplied. I would guess that is the order Plusnet placed initially.
I would suspect that Sky’s service cease order blocked Plusnet’s order.
Plusnet re raised the orders after the line was stopped … only to have BTOR refuse the order because FTTP has become available and therefore the stopped line cannot be restarted.
This issue probably did not become apparent until the working line transitioned to a stopped line. Add to that the effort required to recover the LLU circuit, it is not a surprise that this has been bounced to a new FTTP install.
Would be helpful to have a staff member confirm the theory!!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
