House move

[#1]

Moving house so spoke to plusnet agent everything seemed to go smooth, had the usual 10 emails after reading through them I noticed 1 said after my house move my bill would be £43.50 and not £27.00 as agreed on the phone when I took a new 24 month contract out. I have read similar stories I hope this is not he start of a bad agreement.

I also agreed on a new router in the deal, at a loss really I though it went straight forward.

?

[#2]

Hi @Les123456,

I'm really sorry for any confusion that this may have caused. I've had a look over the account this evening and I can see that the prices on the new contract will be as detailed on this service notice. I can see the other email that you're referring to, however this seems to have automatically generated without any of the discounts having been taken into account. I hope this helps, but if you have any further queries or issues that you'd like to raise then please don't hesitate to get back in touch and we'll be happy to assist