How long does it take for an upgrade to go live?

[#1]

How long does it take for an upgrade to take place? I renewed a contract (the old one has been expired for quite some time), choosing an option with the router (that was on 8th of January). So far the connection speed hasn't been changed, the router hasn't arrived either, and I'm stuck at "Something's gone wrong" if I click on "Offers and upgrades" on my account.

[#2]

Thanks for getting in touch, I'm really sorry for the lack of updates surrounding your order and I can appreciate the confusion this can cause. 

I can confirm that the speeds will increase by midnight on the 20th when the upgrade completes. 

I can confirm that the router has been ordered today and you will get it in the next few days. 

Please let me know if you need any further help.