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Incredibly frustrating

jimbobbyboy
Newbie
Posts: 1
Registered: ‎09-09-2022

Incredibly frustrating

‎09-09-2022 5:45 PM

So I've got a new order on but there's a problem with the line due to Openreach.

I don't have a timescale, there's no online chat or email support and contacting by phone usually takes a minimum of 30 minutes up to an hour.

This really wasn't the level of service I expected from Plusnet!

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Baldrick1
Moderator
Moderator
Posts: 12,560
Thanks: 5,742
Fixes: 430
Registered: ‎30-06-2016

Re: Incredibly frustrating

‎09-09-2022 9:15 PM

Moderators Note

This topic has been moved from Broadband to My Order

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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Gandalf
Community Gaffer
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Posts: 26,699
Thanks: 10,369
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Registered: ‎21-04-2017

Re: Incredibly frustrating

‎12-09-2022 5:36 PM

Hi there,

I'm really sorry for the frustration. I can see you've spoken with us and we've manually replaced your order which is due to complete on the 26th September anytime before midnight.

Let me know if you have further issues or there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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