Instillation date needs to be charged- no contact

[#1]

Hello,

I need to change my instillation date. The property I've moved to had virgin so I was told an engineer would be in touch to arrange a date. Instead I have been given a date, as a teacher I can't just take a morning off and need to rearrange this but no way of doing this on my account.

I am concerned I will be charged a missed instillation fee despite trying to avoid this.

[#2]

@Jennyj33 When is the date?  Your best option is to call Plusnet (0800 432 0200) as soon as possible.

[#3]

Hiya,

They have booked it in for the 7th, we didn't even realise until today as this information was just sent as a text to my partners phone who hadn't noticed it.

[#4]

I suggest you call them tomorrow - they are open 0800-2000.

[#5]

Hi @Jennyj33 I've sent over message asking for some details. Please drop me a reply when you can.