Left with no broadband!, Plusnet, Openreach or both?

[#1]

Thank you for your reply.

No the date does not work for me as I am on holiday. I return on January 13th. 

Perhaps Plusnet would like to supply me with standard broadband until then as the wiring is already in place and my previous provider only disconnected me because of an error by Plusnet.

[#2]

Thanks for confirming that @lambert010661, I'd recommend having a look at what dates you'd be free for a visit in January and update the online support ticket with the 3 best dates once you've had some time to think about it. For reference, you can update the online support ticket here.

[#3]

Thanks again for your reply. However the link did not allow me to update the ticket as the ticket had been “closed”

I am available on any date in January from the 13th onwards.

Please advise how we can resolve this.

[#4]

Hey, really sorry about that, looks like the ticket was closed in error just after I sent you the link to it. I've opened a new ticket, which can be accessed here.

[#5]

Hi.

I used the link to the ticket and gave my availability for the installation but have received no reply at all. Would you be kind enough to look into it for me.

Many thanks

[#6]

Hi there, sorry for the delay, we're much busier than expected and it's taking us longer than we'd like to respond. 

I've just rearranged the appointment for you and have dropped you a reply to the ticket to confirm everything.