Lost Plusnet prepaid mastercard

[#1]

Hi there,
I have received and activated it in order to use, the prepaid mastercard following my recent account with Plusnet broadband. However , I lost my purse this afternoon and wish to cancel the card and request a replacement.
I can't see anywhere that shows me how to go about this. Can someone please help?

[#2 · Accepted solution]

Hello, thanks for your post @Tja320 and welcome to our Community Forums.

I'm really sorry to see you've lost your reward card.

I'd recommend calling Pure Card on 0344 800 6435 and/or email at info@purecard.com

Let us know how it goes.

[#3]

Thank you so much!
I have managed to freeze the card and will contact them via phone after the bank holiday. My mind is at ease now x

[#4]

No problem @Tja320 and sounds like a plan