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My router has not arrived

FIXED
jonwatson32
Newbie
Posts: 4
Fixes: 1
Registered: ‎23-10-2024

My router has not arrived

Hello
My full fibre installation is up and running as of yesterday but I have not received router or notification of it being dispatched as of today. Can someone from the plusnet team please look into this for me. Thanks
6 REPLIES 6
bmc
Hero
Posts: 3,889
Thanks: 1,378
Fixes: 60
Registered: ‎28-02-2017

Re: My router has not arrived

@jonwatson32 

What router are you currently using for Full Fibre?

 

Brian

jonwatson32
Newbie
Posts: 4
Fixes: 1
Registered: ‎23-10-2024

Re: My router has not arrived

I had a old bt home hub 5 knocking around fortunately
jonwatson32
Newbie
Posts: 4
Fixes: 1
Registered: ‎23-10-2024

Re: My router has not arrived

Been notified by roymail that it's just been posted.
bmc
Hero
Posts: 3,889
Thanks: 1,378
Fixes: 60
Registered: ‎28-02-2017

Re: My router has not arrived

@jonwatson32 

Good news. Should be with you tomorrow.

 

Brian

SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: My router has not arrived

Hiya @jonwatson32 

 

Did the router turn up today? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
jonwatson32
Newbie
Posts: 4
Fixes: 1
Registered: ‎23-10-2024

Re: My router has not arrived

Fix
Yes all good 👍