New Broadband package with Line rental / impact to BT.

[#1]

Hi,

I've been out of contract for quite some time on an older ADSL(2) fibre broadband package and with the impending costs increases I am wondering whether to move to a package which includes line rental. Currently I still have an active BT phone line, with number and line rental charges.

My question is, if I choose to move to a new package which includes line rental, how does this affect the situation with BT?

Does the change automatically stop the BT line rental charges?

Do I need to contact BT to inform them that line rental is being taken over over a partner?

Do I retain my BT number?

TIA!

[#2]

Moderators Note

This topic has been moved from Broadband to My Order

[#3]

Hey there @darkgen so we place the order with the suppliers and then they let BT know that we are taking over. At the time of placing the order with us, you would need to request that you keep the number because then we can port it over for you. So in summary, no you don't need to contact BT we do all the work

[#4]

@willcutforth 

Ahh thank you. So on placement of order, there is a checkmark or somesuch to state please keep the landline number. 

Lastly, since I'm already a plusnet customer on the Unlimited fibre product, by entering in to a new contract which includes line rental, can I assume there would be no other changes to the account / configuration (no change in IP address etc)? 

TIA.

[#5]

No worries at all Yeah there should be but if not, fire me a message and I can let our provisioning team know, There will be no changes to the broadband side so you will be ok there.

[#6]

@willcutforth 

Hiya, just renewed and there was no option to keep or retain number. I'm not seeing any order no. on the email to reference either? But it does state the new product will be active from tomorrow!

Account is darkgen2

Please could you check the line rental aspect will be undertaken? I do not want to be billed for line rental twice (BT and Plusnet).

I'll assume whatever I've paid for the previous product will been taken in to account / rolled over if overlap exists between billing periods.

TIA!

[#7]

Just to add. I did receive an email from BT indicating my phone line would be transferred on the 21 March. Please could you confirm the phone number will also be transferred?

TIA!

[#8]

Can you just confirm the landline number you want to keep? Is it the one on the account?

[#9]

@willcutforth 

Yes I can confirm it is the one on the darkgen2 account ending in 855

TIA!

[#10]

@darkgen Going to create a ticket now to make sure that our team retains the number for you.

[#11]

@willcutforth 

Thanks, appreciate your help. Is this a ticket I check myself or something internal?

[#12 · Accepted solution]

Seems like they are keeping the number anyway when they placed the order so we are ok.

[#13]

@willcutforth Appreciate your patience and help with this.

[#14]

No worries, any issues after the change over, please let me know and I will sort it