New Customer - Order Delayed

[#1]

Hi,

I made an order for Fibre unlimited on the 18th June 2022 to be activated in our home and have just received a text this morning saying that it has been delayed; however I cannot find any information on why it has been delayed. I've seen other forum posts with various reasons why and was just wondering if a member of staff could perhaps email or get in touch with me just to confirm why it's been delayed. I work from home a lot and it's not ideal having to use mobile data for it.

Thanks for any help in advance!

[#2]

Hi there jlr454, I've just looked into this for you and can see that the order got delayed due to a problem with our own order automation so I'm sorry about that. The orders to bring your phone and broadband over to us are now processing fine and due to go live on 11/7/22. 

Please do shout up if there's anything else I can help with.