I’ve just registered and we have both OpenReach and Virgin cables in the property and it tells us that we don’t need an engineer to come out but I’ve received a text saying they’re coming to attend on 25/10 but then when I log into my account it states activation is the 26/10. Why would an engineer be booked if it stated when I signed up one wasn’t needed? Is this just an error?
We are currently with Virgin but we’re with BT before so have both cables. When I signed up it said we don’t need an engineer and on my online account it also says this but I still got a text to say an engineer will be coming out so a bit confused. Also with the dates being different on the engineer text to the activation date on my account log in.
Ah, so the engineer will need to attend to install the ONT, and they will need to do so and confirm it is working before Plusnrt can activate at their end.
@jab1 I’m still confused because we have the OpenReach port… it’s switched on and the lights are on also. Why would an engineer need to visit because of this? Sorry if I seen a bit dense.
You already have the ONT? When was this installed? There have been occasions when n already installed ONT exists where this information goes astray and BT/OR think one needs installing.
If it was installed that long ago, the 'records' glitch I mentioned before applies. I would contact PPN tomorrow and explain thiis to them - it should be possible to remotely activate the service.
