New customer - order delayed

[#1]

Good morning all! 😊


I'm moving house, this Friday 11th, and I joined PlusNet as new customer last week, for services for the new property.

I've since then had 2 emails saying my order has been delayed, i've checked online on my account at all the order tracking etc and where we're up to with everything, and it now says under 'Checking Your Line' that "we've found a potential problem".

I work in the NHS and always very busy so i don't have time to ring and when i've tried i'm just on hold waiting for ages, i've tried on online chat but they're not able to help there.

Just wondering if someone can help chase this up for me and see where we are with my order 😊
Thankyou x

[#2]

Moderators Note

This topic has been moved from Fibre to My Order

[#3]

 Hi there @nadine89, I'm really sorry about the delays so far to get your services up and running with us. I've just picked this up for you and have placed an order to reactivate your line, I've added an update to your account with more information about that here: https://www.plus.net/wizard/?p=view_question&id=222426593

[#4]

Hi Adam, thanks so much for that! 😊

[#5]

No problem, I've set myself a reminder to look at this again tomorrow for you so I can get the broadband order in place as soon as possible.

[#6]

That's great, thanks Adam. What's been the issue in causing a delay?

[#7]

We've had to wait for a service from another provider on the line to be removed (ceased) before we could go ahead and order our services for you, that's now gone through which is why we've been able to place our orders today.

[#8]

You're a star Adam - many thanks! ☺

[#9]

No worries! thanks a lot and I'll keep you posted