New customer - router missing

[#1]

Hi. My current broadband (sky) has cut off today and the Plusnet router has not yet arrived. I had a text on Tuesday saying that 'your router has been ordered and should be with you in a few days'. Is that a despatch message?? Anything I can do as I am now without internet? Thank you. 

[#2]

@Shraaoh I understand there are 'problems' - undefined - at the warehouse, so maybe your Hub despatch has been caught up in them. Hopefully, they will get resolved quickly, and your Hub despatched. When it is, you should get a text and/or email giving you tracking details etc. They are despatched via Royal Mail Tracked24.

[#3]

Thank you, at least i know what to expect next. I live remotely so zero signal. Am using a neighbour's wifi to try to investigate. Going to be a boring weekend! 😞 

[#4]

@Shraaoh 

Were you given a tracking number number for the router? One is generated when the Router is dispatched.

Brian

[#5]

@bmc As I have just said above, there is another 'problem' at the warehouse, and they do not appear to despatching.

[#6]

If you give a rough location, someone may have an old router you can use until yours arrives?

[#7]

Nope, sadly not yet. Will try to call Plusnet tomorrow to see where its up to. Guessing I will be paying for the service despite not being able to use it! 

[#8]

Hi, thanks. Do you mean a plusnet router? I am not in the slighest bit techy sorry! I am Newbury area. 

[#9]

Hey @Shraaoh

I apologize for the delay caused by the warehouse. I checked your account, and it appears that Royal Mail delivered your router today. However, I don’t see an active connection on our end. Could you please confirm if everything is working as expected once you set up the router? If you encounter any issues, let me know.