New customer/ terrible service

[#1]

So annoying.

Joined plusnet on the 13th was told should be activated in 3 working days due to having a set up.

So I phoned my current supplier and informed them.

Then get a notification from plusnut saying sorry activation date is the 21st and I was annoyed but hey ho it how it goes. Thought that's only a few extra days.

No today I have received another notification after clarification stating the 21sts has no changed to the 28th.

I live in a rural area and have no Internet now due to pure incompetence.

This needs sorting and I need some suggestions please as this is not okay.

[#2]

So I phoned my current supplier and informed them.

Oh dear! If you called your current supplier to cancel, they will have put a cease,on the connection, which will have cancelled Plusnets order to transfer the service. They will now have had to replace the order to transfer once the cease has completed.