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New order not yet activated

maggieb39
Dabbler
Posts: 19
Registered: ‎15-07-2011

New order not yet activated

‎25-10-2021 2:27 PM

Hello I was supposed to move from broadband to fibre today but this has not yet happened.

Also I have not received an update since I placed the update order.

 

Can someone pleaee update me when my fibre will be active?

 

Regards

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Strat
Community Veteran
Posts: 31,320
Thanks: 1,588
Fixes: 565
Registered: ‎14-04-2007

Re: New order not yet activated

‎25-10-2021 3:35 PM

Moderators Note
This topic has been moved from Fibre Broadband to My Order.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: New order not yet activated

‎25-10-2021 5:07 PM

Hey @maggieb39 

Thanks a lot for reaching out. Looks lime you've been in touch with our Provisioning Team and have been advised that it's due to be upgraded on 02/11/2021. We did request the account change for today but all FTTC orders are subject to engineer availability, hence the short delay.

 Adam
 Plusnet Help Team - Leeds
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