New router arrival date?

[#1]

I signed up for fibre in Monday and I'm wondering when the new router will arrive. I haven't received any emails and I ask because I have a very small letter box, doubt it will fit and I don't want to miss the post.

[#2]

@Lel1 Welcome to the forum.  🙂

The router is sent on a 'just-in-time' schedule, but there is no tracking.

The box measures 425mm ×190mm × 40mm.

[#3]

That's really helpful thank you so much, gonna go measure the letterbox now, cheers mate 👍

[#4]

Hello @Lel1 - thanks for getting in touch.

Our automated system usually orders and sends out routers to arrive just before your activation date (07/03/2022), so it hadn't kicked in yet. I've just given it a nudge on my end though, so your router will now be arriving within the next 3-5 working days. My Hub Two fit through my standard size letterbox so hopefully you'll be fine.

[#5]

Aww hi, appreciate that. My activation date should be 28th Feb. There are always issues when I start a new contract so bracing myself 😂 appreciate you sorting the router, I just got the email 👍🏻👍🏻

[#6 · Accepted solution]

Moderators Note

This topic has been moved from Fibre to My Order

[#7]

No problem at all @Lel1

While we did request an activation date of the 28th, Openreach have had to push this back due to engineer availability, as physical work is required at the cabinet to complete the upgrade. You won't be charged for Fibre from the 28th though, the account change will complete when the order is on the 7th March.

[#8]

Really appreciate your help, you've saved me a lot of time.
GIVE THIS CHAP A PAY RISE IMMEDIATELY!!!
Cheers mate 👍🏻🌹

[#9]

Haha, no problem at all @Lel1

I'm around until 3PM today so if you have any further questions at all, please let me know.

[#10]

Enjoy the rest of your shift, incase you weren't aware Putin just started world war 3 so try and have a fun day 👍🏻👍🏻👍🏻