New router

[#1]

Hi, my contract was up in Jan so was offered to go onto the new Unlimited Fibre Extra package and they asked if I wanted to upgrade to the new router for £6.99.

I agreed and ordered it on 2/12/21 but I am yet to receive the new router. There is no online chat service at the moment and I don't have time to wait on the phone for 30-40 to ask where it is.

Does anyone know how long they usually take?

[#2]

Our new router only took a couple of days, Plusnet are usually very efficient.

Either way its worth the upgrade and we're very pleased with it.

[#3]

Many thanks.

Does anyone know how I can chase it up without having to sit on the phone on hold all afternoon?

[#4]

@PabloBruno What package are you currently on, and when is your new one due to start?

Hopefully one of the PN Help Team will pick this up soon.

[#5]

Thanks - I'm on the Unlimited Fibre Extra and it has already started.

[#6]

Ok - so you are using the Hub1 at the moment? That should be OK until the new one arrives, but as I said, this needs PN Help Team intervention.

[#7]

Yes, the old router is working fine and the speeds have improved.

Do the PN Help Team read these posts?

[#8]

Yup, but they are a bit thin on the ground and busy so it will be later before they pick up.

[#9 · Accepted solution]

@PabloBruno - apologies, your hardware order hadn't been triggered for some reason. I've sorted this and you can expect it within a few days.

[#10]

@bobpullen - Many thanks, that's quick work. Season's greetings and all the best for 2022.