No Activation

[#1]

My broadband was supposed to be activated on the 1st but I have heard nothing for 2 days.

[#2]

If you connect the Hub and try it, what happens?

[#3]

Orange ring

[#4]

Steady or flashing?

[#5]

Steady

[#6]

Don't know if you have checked - what username is showing on the Hub. If it is 'setup@plusdsl.net', try rebooting the Hub.

[#7]

I will try thank you

[#8]

It still has an orange ring after reset, it says on my account that they are still working on my activation. But there has been no update since the 1st when it was last delayed too. I will keep waiting and trying to see what i can do. thanks

[#9]

I would give them a call tomorrow morning and ask what the hold-up is - you have a connection, so it is a PN issue.

[#10]

Hi @Owensoc 

I'm really sorry to hear about your delay, it looks like the FTTP order is delayed in planning. We've not been given an activation date yet as there's been no full fibre connected at your address before so they need to do checks and plan the work, the review date for this is the 12/12/23. Once this has been done, they will proceed with implementing the solution and installing the cables. 

[#11]

So, this is an FTTP installation - if I may ask, what service, if any, does the OP have, and is it with Plusnet?

[#12]

Plusnet full fiber 500. When purchasing it said that my address was able to be remotely activated. It was originally supposed to be active on November 30th.

[#13]

@Owensoc What did you have previously, and with whom? Have Openreach installed your ONT?

[#14]

I’ve just moved into a new to me rental, there is an open reach box that has been there from before.

[#15]

Ah, OK. You say 'openreach box' - do you mean a standard phone master socket, or an ONT as below?