No Phone Service.

[#1]

Hi,

I have no phone service, I got an email from Plusnet today stating "Congratulations, your Plusnet Home Phone service is now ready to use"

Unfortunately there's no dial tone and if I phone it I just get a message saying "the number you dialed is currently not receiving incoming calls please try again later"

Could someone look into this please.  (PS my broadband got activated today after a delay and that is up and running)

Regards

Rob

[#2]

Hi Rob, I'm really sorry about the poor start to things with us, that must be so annoying. 

I've checked your line and there's a fault at the exchange, I've logged it with Openreach and popped a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=235007829

[#3]

Moderators Note

This topic has been moved from Home Phone to My Order

[#4]

@R0B I've just checked and it looks like Openreach are working on this for us today so I hope to see that fixed soon. - Adam

[#5 · Accepted solution]

Hi, the fault should be fixed now, can you confirm that when you can please? - Adam

[#6]

Hi,

The telephone service is now working fine, thanks.

Regards Rob

[#7]

Fantastic news @R0B glad to hear that.

If there's anything else we can help with let us know