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No activation date

CammyHW
Newbie
Posts: 4
Registered: ‎03-01-2023

No activation date

‎09-01-2023 2:55 PM

Good afternoon.

I have just checked my order tracker for my broadband order and noticed that I still do not have an activation date for when the service is due to go live. Any ideas on when this will be because I’ve already had to wait a week.

Cheers!
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Townman
Superuser
Superuser
Posts: 24,072
Thanks: 10,229
Fixes: 176
Registered: ‎22-08-2007

Re: No activation date

‎09-01-2023 3:02 PM

You might find some deatils on your new account by looking at the closed tickets.  See the link below.

You will be processed as a new customer and generally the lead-time is 10 working days.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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CammyHW
Newbie
Posts: 4
Registered: ‎03-01-2023

{srtcustactivationdate}

on ‎10-01-2023 2:07 PM - last edited on ‎10-01-2023 4:21 PM by Moderator

Good afternoon, today is the day my broadband is due to go live however when I went to check the order tracker it is coming up with {srtcustactivationdate}. Does this mean that my services won’t go active today? Thanks!


Moderator's Note

This post has been appended to the related issue. Cross posting causes delays, confusion and is against Forum rules

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Townman
Superuser
Superuser
Posts: 24,072
Thanks: 10,229
Fixes: 176
Registered: ‎22-08-2007

Re: {srtcustactivationdate}

‎10-01-2023 4:46 PM

Your previous posts suggest that the new account was set up around the 3rd Jan.

Service commissioning typically takes 10 working days, so expect that to be around 17th Jan.

Did you look at your ticket history as guided to do so in post #2?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: No activation date

‎11-01-2023 10:07 AM

Hi CammyHW, can you send me a PM with your username please so I can have a look into it for you? 

 

Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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