cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No engineer

jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

No engineer

‎25-02-2022 8:56 PM

The BT Openreach engineer didn't turn up today. I've not heard anything from Plusnet or Openreach. What is the normal procedure now? Will someone do something or do i need to call someone. BT Openreach or Plusnet?
Message 1 of 4
(536 Views)
0 Thanks
3 REPLIES 3
jab1
Legend
Posts: 19,140
Thanks: 6,281
Fixes: 289
Registered: ‎24-02-2012

Re: No engineer

‎25-02-2022 9:00 PM

@jschesh What was the engineer arranged for?

John
Message 2 of 4
(532 Views)
0 Thanks
jschesh
Newbie
Posts: 2
Registered: ‎25-02-2022

Re: No engineer

‎25-02-2022 11:38 PM

Yes he was arranged. No matter, I just got an email from PN saying it was "delayed". I guess someone's on the case
Message 3 of 4
(516 Views)
0 Thanks
SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: No engineer

‎27-02-2022 10:55 AM

Hiya @jschesh,

 

I am really sorry that the engineer did not attend the property to complete your install, it was due to further work needed to be completed externally and I am really sorry for the inconvenience this has caused.

 

I can see you have raised this to our complaints team and they have assigned you a personal case handler, who has provided more detail here. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Message 4 of 4
(481 Views)
0 Thanks