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No gift card received

natg83
Newbie
Posts: 1
Registered: ‎05-10-2024

No gift card received

‎05-10-2024 8:01 AM

Morning!

My broadband went live 2 min to s ago and I still haven’t received my £75 gift card. Please can you help?
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MisterW
Superuser
Superuser
Posts: 16,189
Thanks: 6,172
Fixes: 445
Registered: ‎30-07-2007

Re: No gift card received

‎05-10-2024 8:49 AM

You should receive an email within 10 days to claim the card.

The FAQ is here https://www.plus.net/broadband/cashback-and-vouchers-faqs/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Sophiee35
Newbie
Posts: 1
Registered: ‎25-09-2024

Re: No gift card received

‎05-10-2024 9:23 AM

I haven't received mine either. So was thinking the same mine went live 2 weeks ago xx

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SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: No gift card received

‎05-10-2024 11:34 AM

Hiya @natg83 

 

It can take up to 30 days for you to receive your email for the reward, it has recently changed. 

 

If it passes the 30 days, please get straight back to us and we will escalate this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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