No information received about reward card

[#1]

My broadband service went live on 2nd September and I haven’t received any emails regarding my £65 reward card. Can someone get in touch to advise how I can claim this and the next stages please.

[#2]

Hi there, sure. I've just had a look into it for you and need to reply with some account specific information. I've added a support ticket to your account which you can check here: https://www.plus.net/wizard/?p=view_question&id=228684129 - Adam - Plusnet Sheffield