No reward card email

[#1]

I joined Plusnet broadband through the Which site and am supposed to be sent a reward card email but it has not arrived. My first bill was paid on 22nd August.

Please can someone look into it?

[#2]

Hi there,

I'm really sorry but from what I can see the offer you'd signed up on didn't include a reward card.

[#3]

Thanks for replying. I clicked through from the Which website and I checked the £70 was still being included!! How stupid of me to have trusted the process!!!!!

[#4]

I have only just seen this. I will now keep a regular check to catch your reply.

Penn

[#5]

I signed up for the deal just before it ended but I was about to go on  holiday so the actual transfer date was set for just over 2 weeks later. I checked using chat that I would still qualify for the reward.