No welcome email for new order

[#1]

I placed an order for full fibre broadband earlier on today. It has now been 4 hours since placing the order. The first payment is pending in my bank account but I have received no emails yet. Also, my email address and username are unrecognised by the planet website when I try to login or reset my password

[#2]

I am an existing Plusnet customer. Just signed up to change my broadband package to Full Fibre 500
this morning. Received two emails from Plusnet support withing minutes. 30 minutes later they
emailed with confirmation of the installation date & time. This was followed one hour later by an email from
Openreach with Full Fibre installation appointment details.

If you are still waiting for a reply suggest you get on the phone to Plusnet

good luck