Not Happy with Plusnet - New Customer

[#1]

Its 7th Day since promised activation date (and 24 days in total since I requested a new broadband connection), still I have no internet. Today I got an update that no fix yet and I will get next update on 29th.

On 19th PN said they raised a priority ticket for OpenReach. I am not sure what does priority even mean here.

Can anyone in community (other than plusnet staff) suggest what should I do? If I switch the provider, that will also take another 2 weeks, isn't it?

[#2]

Have you just moved into a new (to you) property?

Did it have working phone and broadband before you moved?

Did it use Openreach infrastructure, or another suppliers line - Virgin media perhaps?

[#3]

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@nar06esh wrote:

If I switch the provider, that will also take another 2 weeks, isn't it?

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You need to be aware that the 14 days cancellation period starts the day that you sign up, not the activation day. You are now in the period when you are liable for cancellation charges or a big battle with Plusnet.

If the delay is due to lack of Openreach technician availability then moving to another ISP that uses the BT infrastructure these resources are unlikely to magically become available. From what I read Openreach don't understand the concept of firm FIRM dates.

Did you make the cardinal error of cancelling your previous contract? If so then this could have caused a problem resulting in delays.

Either way, when it is sorted I would seek compensation for the delay. Whilst Plusnet have not signed up to the official compensation scheme I believe that they will offer a goodwill gesture if you push.

[#4]

Moderator's note(s):

Threads merged as duplicate posts are against the Forum Rules.

Also as this is pertaining to an order that's incomplete this is the correct board.

[#5]

@Baldrick1 

I was not having any previous contract as I was not in the country for sometime. So new contract with directly with plus net. My problem is that there is no certainty when it will get solved. On 19th They said check on 24th. Today on 24th, they said check on 29. What if on 29th They said check after 5 days. 

Is there not any further escalation that can be done to get broadband to a customer? Any advise?  

[#6]

@Mustrum - yes I moved to property recently and I am not fully sure if it has broadband before. But there is an open reach box here. So I guess there was active broadband here.

[#7]

After waiting for many weeks, my PN broadband is not activated yet. Finally I cancelled my subscription with PN as I can not wait forever.

[#8]

I think Openreach have big problems

My friend upgraded from basic to fibre on 5th November  on EE

Activation Date is

18 November 2021

She has had a new router but is still waiting to be changed over by Openreach 

Openreach cannot give a date as they have far too much work and no staff

So who ever you go with (unless it's Virgin  ) you will have the same problem as every one uses Openreach

That's why people are going mobile broadband ( Three in our area ) if you have a good signal just pick up a box from the shop and plug it in all working no Openreach involvement 

Take the box with you when you move