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Not a good start - Sky to PN

FIXED
HTeeBee
Grafter
Posts: 38
Thanks: 18
Registered: ‎13-03-2013

Re: Not a good start - Sky to PN

‎29-03-2022 7:14 AM

@Gandalf 

 

FTTC and voice up and running, with old landline number successfully ported in from Sky's VoIP so thanks for your help in taking ownership of my order.

Sky service went down at 8am yesterday. I had to wait 6 hours for the voice service to come online at 2pm and 10 hours for the internet to come online at 6pm. I don't recall having so much downtime in the 6 or 7 previous FTTC - FTTC migrations I've done. Although this is the first time my losing supplier was LLU/VoIP - I guess the switch back involves some faffing around in the cabinet/exchange.

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,681
Thanks: 10,329
Fixes: 1,607
Registered: ‎21-04-2017

Re: Not a good start - Sky to PN

‎29-03-2022 8:31 AM

Cheers for the summary @HTeeBee

Awesome, I'm glad to see that your transfer went well even though it took a little longer than usual. 

When I checked the order yesterday afternoon, it looks like the number port was holding things up.

Let me know if there's ever anything else you'd need help with. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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