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Oder not dispatched after 5 days

Hiyea
Newbie
Posts: 4
Registered: ‎03-07-2024

Oder not dispatched after 5 days

Hi had no order dispatch email or delivery for a an order placed Saturday?

8 REPLIES 8
jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Oder not dispatched after 5 days

What was the order for - just a Hub, or a new service?

John
Hiyea
Newbie
Posts: 4
Registered: ‎03-07-2024

Re: Oder not dispatched after 5 days

Hi, a replacement hub
jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Oder not dispatched after 5 days

Ordered Saturday by phone (presumably) - the order would not get to the warehouse until Monday should have been despatched Monday/yesterday. Have you had no notification?

John
Hiyea
Newbie
Posts: 4
Registered: ‎03-07-2024

Re: Oder not dispatched after 5 days

Nope no notification of dispatch, just an email for the order
jab1
Legend
Posts: 18,961
Thanks: 6,216
Fixes: 286
Registered: ‎24-02-2012

Re: Oder not dispatched after 5 days

Strange - I would give them a call in the morning.

John
James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
Thanks: 154
Fixes: 32
Registered: ‎19-04-2023

Re: Oder not dispatched after 5 days

@Hiyea Hi, we're aware of issues with the routers processed on 28th through to the 1st and is affecting your router dispatch too. I'm asked to advise you that they are working on the issue and sorting out the issue shortly.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
Hiyea
Newbie
Posts: 4
Registered: ‎03-07-2024

Re: Oder not dispatched after 5 days

Thanks, please update when dispatching as haven’t had internet for almost a week.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 478
Thanks: 154
Fixes: 32
Registered: ‎19-04-2023

Re: Oder not dispatched after 5 days

I'm really sorry but I can't say exactly when because they're still looking into the issue. I do not suppose you have an old provider router you could use temporeally, who were you with?

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team