On Full Fibre contract but installation on hold/cancelled
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Re: On Full Fibre contract but installation on hold/cancelled
23-03-2024 11:01 AM
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@Zooboid This replies in this thread have suggested a large number of possible reasons for the delay to your installation, but it is all guesswork, only Openreach knows the actual answer. You may have missed the most useful post, which is msg #5 from @MisterW The results of the BT wholesale address checker link in that post will provide some information about the FTTP installation to the property. It is in the text below the various speed estimate figures.
Plusnet should be chasing Openreach to find out what they are doing to complete the installation.
Re: On Full Fibre contract but installation on hold/cancelled
23-03-2024 6:30 PM
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@Zooboid I can see back in December the Suppliers tried to contact the 3rd party on numerous occasions and got no response. This is why the order got cancelled.
We can certainly try and place the order again, you'd need to contact our Customer Options Team regarding this, however, I can't say if this issue will happen again.
Re: On Full Fibre contract but installation on hold/cancelled
23-03-2024 8:10 PM - edited 23-03-2024 8:20 PM
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@ClaudiaG23 If Openreach say that FTTP is available which they obviously have done as the OP has ordered it, surely it is up to OR to sort out any problems with completing the order and not just taking the easy way out and cancelling it. What are Plusnet doing to fix this? Your suggestion of placing the order again does not inspire any confidence at all.☹️
@Zooboid It really would help if you could post the FTTP installation info from the checker results as I suggested in msg#16
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