cancel
Showing results for 
Search instead for 
Did you mean: 

On Full Fibre contract but installation on hold/cancelled

RealAleMadrid
Aspiring Hero
Posts: 2,868
Thanks: 1,510
Fixes: 61
Registered: ‎07-07-2009

Re: On Full Fibre contract but installation on hold/cancelled

@Zooboid  This replies in this thread have suggested a large number of possible reasons for the delay to your installation, but it is all guesswork, only Openreach knows the actual answer.  You may have missed the most useful post, which is msg #5 from @MisterW   The results of the BT wholesale address checker link in that post will provide some information about the FTTP installation to the property. It is in the text below the various speed estimate figures. 

Plusnet should be chasing Openreach to find out what they are doing to complete the installation.

ClaudiaG23
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 361
Fixes: 25
Registered: ‎02-05-2023

Re: On Full Fibre contract but installation on hold/cancelled

@Zooboid I can see back in December the Suppliers tried to contact the 3rd party on  numerous occasions and got no response. This is why the order got cancelled. 

 

We can certainly try and place the order again, you'd need to contact our Customer Options Team regarding this, however, I can't say if this issue will happen again. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,868
Thanks: 1,510
Fixes: 61
Registered: ‎07-07-2009

Re: On Full Fibre contract but installation on hold/cancelled

@ClaudiaG23  If Openreach say that FTTP is available which they obviously have done as the OP has ordered it, surely it is up to OR to sort out any problems with completing the order and not just taking the easy way out and cancelling it.  What are Plusnet doing to fix this? Your suggestion of placing the order again does not inspire any confidence at all.☹️

@Zooboid  It really would help if you could post the FTTP installation info from the checker results as I suggested in msg#16