Openreach engineer appointment

bhavish · ‎05-12-2022

I was supposed to have an openreach engineer visit today between 8am to 1pm for full fibre setup. Unfortunately no one turned up. I did not receive any text or calls..absolutely nothing. If i miss an appointment, i may be charged. But what happens when it is from the other party? How am i made aware of when the appointment will be?
Waiting for openreach engineers is becoming really frustrating

Mav · ‎06-04-2007

Moderator's note(s):

Thread moved from Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Townman · ‎22-08-2007

Ofcom Automatic Compensation Scheme

Plusnet is signed up to the Ofcom Automatic Compensation Scheme - see Automatic Compensation. Plusnet will pay you automatic compensation in the following instances:

Delayed activation of your broadband and/or landline service
Delayed repair following a total loss of service
Missed appointments

For compensation to be paid, you must have a CONFIRMED date for the failed activity. To see what is happening in detail, check the ticket history on your account - log into the portal in another tab, return here and click the PN TICKET link below. Look at the details of the tickets; if there appears to be no recent activity, contact support.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

adamwalker · ‎27-04-2007

Hi @bhavish,

I'm really sorry about the missed visit yesterday, I've spoken with Openreach who apologise too and advised this happened due to a shortage of engineers in your area.

We've booked a new appointment for you so I've added details and covered off what will happen with compensation on your account here: https://www.plus.net/wizard/?p=view_question&id=229698366

Adam

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team