Openreach

[#1]

Hi @marcsnu15,

Unfortunately we don't have that information from Openreach, it might be worth checking with your neighbours directly if Openreach have been in contact. Our next review date is the 8th to check in with them to see where we're at. 

[#2]

Is there a number that I can contact Openreach? My order was delayed as I needed permission from a couple of neighbours living at 12 and 13 but I've spoke to them both and they both have gave me permission for the engineer to come and progress with the order

[#3]

@marcsnu15 - No, you have to go through Plusnet.

[#4]

@marcsnu15 

It might be splitting hairs but my reading is that OR require your neighbours to give OR permission, not for you to tell OR that you have your neighbours’ permission. OR might not believe you.

[#5]

Just had my full fibre connected this morning. Any chance how long it would take before I receive an email saying the services are up and running? Or can I just turn the hub on straight away?

Thanks

[#6]

It can take anywhere up until midnight to turn on but give it a couple of hours and all should be sorted.

[#7]

@marcsnu15  I would say give it a try, there's a good chance it will work. If not get onto Plusnet, they may need to activate the account at their end.

[#8]

Couldn't remember how to make a new topic

But my issue is that I've just received an amount of compensation I should be owed due to delays however I have worked out that I should be owed a lot more than what I've been quoted, how do I make sure I get the correct amount owed?

[#9]

Hi @marcsnu15 

We have to give it a full 30 days from when the order was completed before we can chase this up further as it can take that long for all of it to be added