Order Cancelled
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Order Cancelled
27-09-2022 5:40 PM - edited 27-09-2022 5:42 PM
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I wan to switch my mobile service from other provider to plus net but I don't know why my order got cancelled, I tried to signed up again but got rejected again 3 times in total.
Order no.: 3304175, 3304378, 3304407 all got rejected.
I got the below message:
Thanks for choosing Plusnet Mobile.
Unfortunately, we’ve not been able to proceed with your order based on the details you provided during sign-up.
We’ve requested for your upfront payment to be refunded, but please note this can take up to 5 working days to show in your account.
Re: Order Cancelled
29-09-2022 5:06 PM
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Hiya @bobc3,
I really sorry to hear this and I can imagine the frustrations this is causing. We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.
I would really like to help with this, please can you PM me your full name and postcode?
You made need to create a few posts first.
Re: Order Cancelled
29-09-2022 5:13 PM
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I can't PM you
"You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue.
Re: Order Cancelled
29-09-2022 5:17 PM
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Re: Order Cancelled
29-09-2022 7:37 PM
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Hi @bobc3
Just seen another thread on this, it looks like 5 is the magic number so reply to me and it should work 😉
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