Order Delayed, no details

[#1]

I have received a text stating my order has been delayed.
I would like to know when I can expect my order to be complete as I would like to have proper internet access soon.
I phoned to try find out more information about when I can expect my order however after waiting on hold for a long time I was unable to get through to anyone.

[#2]

Hi there @Bec1 I'm really sorry for the delay to your order. I've just looked into it and I can see our initial order failed due to a system problem unfortunately. We've got a new one in place and the services are due to go live on the 22nd. 

Apologies for the delayed response by the way and also for the difficulties getting through on the phone, if you reply back to this thread it will get flagged back up to myself though.