Order Status shows engineer visit complete but they didn't turn up

[#1]

Waited in all day today for the install engineer but they didn't turn up.

Order tracker is showing a sucessfull visit.

Not impressed.

If my existing supplier ceased their service based on this I'll be far from impressed.

Can someone look into this ASAP please?

[#2]

Moderator's Note

This topic has been moved from Full Fibre to My Order

[#3]

Thanks for moving the post. Any ideas on the response time to my question please?

[#4]

@Nost1974 

You should phone PN Support to get Help. Staff do monitor this forum but there's no guarentee when they'll pick up the thread.

Brian

[#5]

What change was underway, was there an obvious reason for an engineer to visit the property?

'Engineer visit' has been known to mean 'engineer to visit exchange'.

[#6]

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@Nost1974 wrote:

....Any ideas on the response time to my question please?

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Just in case that you are unaware, we Moderators are not Plusnet staff, we are fellow customers with no access to the Plusnet business system.

[#7]

A full FTTP install so an engineer visit would be needed. I'm also not an existing customer.

[#8]

Is it a 2 Stage install ?  If so,  the 1st visit is a survey/check to see what work is involved which would not require access to the premises. Openreach will then schedule the actual install date

[#9]

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@Nost1974 wrote:

A full FTTP install so an engineer visit would be needed. I'm also not an existing customer.

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Were you advised that you needed to be available to allow access to your property, and/or that it was to actually do the install?