Order Update?
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Order Update?
24-02-2023 11:55 AM
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Just wanted to get an update on my broadband order
Have not heard anything since i ordered the upgrade
Re: Order Update?
24-02-2023 12:01 PM
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@Tracey848 When did you order the upgrade? From what to what? Have you checked your Members Centre for tickets?
Re: Order Update?
24-02-2023 12:04 PM
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theres only an ancient ticket from last August which i think they forgot to close, nothing new
Re: Order Update?
24-02-2023 12:08 PM
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Ok. And the other questions?
Re: Order Update?
24-02-2023 12:37 PM
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i placed the upgrade a week ago and it was due to kick in today but so far nothing. i know it could be at any time but the last time this happened, there was no news until i asked. turned out the cabinet was full on that occasion
Re: Order Update?
24-02-2023 12:44 PM
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So, are you upgrading from from Fibre Unlimited to Fibre Unlimited Extra, or to Full Fibre?
Re: Order Update?
24-02-2023 12:52 PM
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I moved house in September and i signed up for unlimited FTTC but was told the cabinet was full, so had to settle for copper. I have checked the cabinet status every week since then and last week, the cabinet said space was available. When I checked the plusnet website, it confirmed i could upgrade. So now i just want confirmation that its going to happen today as stated.
Re: Order Update?
24-02-2023 12:56 PM - edited 24-02-2023 12:56 PM
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Ah, OK. If you have not received any confirmed notification, I would call Plusnet as a move from ADSL to FTTC requires Openreach involvement, and they are a little behind with operations. It sounds as though your upgrade may have been delayed.
Re: Order Update?
24-02-2023 1:03 PM
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its just a shame you have to call them for everything. the live chat used to be great in the past but now its useless
Re: Order Update?
27-02-2023 12:44 PM
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Hi @Tracey848 I've just checked and your upgrade is set to go ahead on 1/3/23 this is as Openreach weren't able to commit to the date of 24/2/23 that we'd originally requested.
Re: Order Update?
01-03-2023 1:45 PM
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Hi Adam
that's great thanks. one of your colleagues confirmed this on the phone.
i hope everything goes well, as i have just checked the availability for the cabinet and it no longer says available.
i don't suppose you have any updates?
Re: Order Update?
01-03-2023 2:25 PM
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