Order activation

[#1]

Hi
I’m meant to be getting fibre activated today but haven’t heard anything. Please could you let me know what’s going on with my order? My adsl Internet has been painfully slow

[#2]

@NurulR15 Welcome to the forums. What information have you had? Is today a confirmed date or a 'we hope to complete your order by 04/11/22' kind of thing?

[#3]

Hi @NurulR15

I'm sorry for how long it's taken to get back to you and for the lack of updates you've had.

From what I can see the order was completed this afternoon.

Is your connection running faster now?