Order continually being cancelled

[#1]

Wonder if other people are having the same issues?

Broadband was due to go live on the 12th of October and it has been cancelled a few times since. Not clear to me why this is. New router still not been delivered too.

[#2]

Hi there!

I'm really sorry for the delay with your order. I can see your broadband's due to go live on the 8th November by midnight and I'll make sure we send your router to you before then as well. 

Let us know if there's anything else you need help with.