Order delayed - or cancelled?

[#1]

I'm sorry you've not had a call yet, they have a lot more calls than usual to sort out at the moment so they should be in touch within the next 48 hours, sorry to keep you waiting.

[#2]

Thanks Adam. I called someone in the call centre today and they left me feeling more like I would never get any Internet connection. Not the best feeling for I have had…..

[#3]

If I could respond with a facepalm emoji I would! Sorry about that, due to the circumstances it would be best to wait for the call from our customer options guys as they have notes from me about exactly what we need to do to help. 

[#4]

Hi Adam. I had my phone switched off for about 10 minutes around 6pm on Wednesday- and I think that is when your Customer Options team!🤦🏻 Will they try again?

[#5]

Hi Adam. I recognise I am just one person among thousands of customers, but I selected PlusNet for customer service and at the moment you are about the only good point. Any idea if I am going to hear from anyone?

[#6]

Hi @coatesieboy, cheers for that it's really appreciated! I'm sorry you've not had your call yet, the COT guys are a little busier than usual but someone should be in touch soon. - Adam

[#7]

Hi Adam. I have just tried the call centre (fourth time lucky!) and spoken to someone called Zoe. She advised the “e-pack needed sorting in the back end” but assured me a service was available. She is calling back tomorrow.

[#8]

It's great to hear you've got a call back arranged for tomorrow, just let us know if you do need anything else at all  

[#9]

Thanks, Curtis. On past experience, I am not going to celebrate too soon, but hopefully it will get sorted. 🤞🏼🤞🏼

[#10]

We're always here if you do need anything at all.