Hi, a warm welcome to the forums.
Four messages - at the same time or at intervals? If at intervals, that suggests multiple issues.
Such sounds like an issue with BT's data base, such issues need to go through an ORDI process which takes 48 hours to correct information. If that fails (as sometimes they do) then the ISP needs to raise a "Bridge case" for further investigation which - like everything in BT Openreach / BT Wholesale - takes 48 hours!! The need for more than one "Bridge Case" is not unknown.
Unfortunately ISPs do not get committed resolution times from BTOR or BTw - they just need to wait, so an update might not be available. A staffer should be able to advise what needs sorting with BTOR / BTw.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
