Order problem

[#1]

Order is still processing. I ordered yesterday morning and its still not complete yet. How much longer will it be?

[#2]

Hey @Delta18kdy,

Just to clarify, is this in regards to a Mobile account or a Home Phone & Broadband account?

[#3]

Broadband and house phone

[#4 · Accepted solution]

Thanks for confirming this @Delta18kdy. It will typically take a minimum of 2 weeks for the line takeover orders to complete. I can see that your account is still going through the process of creation and that more precise information will be sent to you via our automated systems over the coming days, however it's currently estimated that the orders will be completed on the 21st of December. Please keep in mind that this is simply an estimation at this time and not a guarantee.