Order still being processed after a week

[#1]

I made a purchase for Unlimited Fibre six days ago. Yet, when I check my online account, it indicates that my order is still being processed and the Broadband Order tracker hasn't been updated, furthermore my first payment has been taken already. I know many who have ordered the package recently with Plusnet and received a text with an activation date the day after signing up. I’d just like just know what is happening with my account and when I'd be able to have activation. 

[#2]

Is anyone from Plusnet even reading these posts ? As in my case it don't look like it.
.When I login to my plusnet account there is no change from the very 1st day when I took out the contract with plusnet.
Can someone please find out what's going with my order please and thanks.

[#3]

@dalenlee1978 The PN Help Team do patrol these boards, but as there are only a couple of them, and they take the oldest posts first, it is not an instant response. Your best option, if you are desperate is to call in - 0800 432 0200.

[#4]

Thanks that is what I will do. Thank you.

[#5]

Afternoon @dalenlee1978 

I'm really sorry to hear you've had no updates on your orders.

I can see Samantha on our social team updated you on this earlier today.

If you have any further issues or questions moving forward let us know