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Order still processing, no updates yet?

trsbra
Newbie
Posts: 1
Thanks: 1
Registered: ‎06-08-2022

Order still processing, no updates yet?

New customer here. Signed up several days ago and my contract with my previous provider ends in a few days. No updates yet as to when the modem is sent  or when the connection will go live. All I see is "order processing" in my account. 

2 REPLIES 2
dazgee1965
Grafter
Posts: 27
Thanks: 9
Registered: ‎28-06-2022

Re: Order still processing, no updates yet?

Are you going for the same service that you have with your existing provider?
If so it should be a straightforward switch over without any interruption to your service.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: Order still processing, no updates yet?

Hi there,

I'm really sorry for the delay with your order.

I can see we've submitted it to our suppliers today so we should be able to provide an update within 24 to 48 hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet