Order stuck on 'Checking your details'

[#1]

Hi there

I made an order the other day which is supposed to go live on Thursday (8th June). However when I check the Broadband Order Tracker, it seems to be stuck on 'Checking your details' with 'We've run into a problem. Please contact us so we can help.'

But it doesn't say what the problem is, nor have I had any email or message to suggest there is one. How do I resolve it so that the order can progress?

Thanks!

[#2]

@astonnick Contact PN , as they have requested.

[#3]

@jab1 hence I'm here, one of the options is to contact PN via this Forum

[#4 · Accepted solution]

In this situation, it is quicker to call.

[#5]

Moderators Note

This topic has been moved from Broadband to My Order

[#6]

Morning @astonnick 

I can see you've spoken with out support team who have sorted this out and got things moving again.

Let us know if there's anything else we can help with