Order stuck on 'Checking your details'
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- Order stuck on 'Checking your details'
06-06-2023 10:46 AM
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Hi there
I made an order the other day which is supposed to go live on Thursday (8th June). However when I check the Broadband Order Tracker, it seems to be stuck on 'Checking your details' with 'We've run into a problem. Please contact us so we can help.'
But it doesn't say what the problem is, nor have I had any email or message to suggest there is one. How do I resolve it so that the order can progress?
Thanks!
Fixed! Go to the fix.
Re: Order stuck on 'Checking your details'
06-06-2023 10:52 AM
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@astonnick Contact PN , as they have requested.
Re: Order stuck on 'Checking your details'
06-06-2023 11:33 AM
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@jab1 hence I'm here, one of the options is to contact PN via this Forum
06-06-2023 11:34 AM
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In this situation, it is quicker to call.
Re: Order stuck on 'Checking your details'
06-06-2023 11:55 AM
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Moderators Note
This topic has been moved from Broadband to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Order stuck on 'Checking your details'
08-06-2023 10:24 AM
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Morning @astonnick
I can see you've spoken with out support team who have sorted this out and got things moving again.
Let us know if there's anything else we can help with
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