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Ordered fiber broadband 10 days ago and not heard anything.

Jean5
Newbie
Posts: 3
Registered: ‎04-03-2022

Re: Ordered fiber broadband 10 days ago and not heard anything.

‎04-03-2022 11:09 AM

Hi 

I to have ordered unlimited fibre extra and a call package. Other than a welcome letter on the 22 Feb not received any info. Can I get an update please?

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SammyM
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,043
Fixes: 101
Registered: ‎22-01-2018

Re: Ordered fiber broadband 10 days ago and not heard anything.

‎04-03-2022 4:12 PM

Hiya @Jean5,

 

I'm really sorry to hear that you have not had communication from us in regards to your order and for the inconvenience this has caused.

 

I have checked the account and our provisioning team has placed the order and we will confirm the transfer date on the ticket here in the next 48 hours.

 

Please get back to me if you need any further help.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
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